Frequently Asked Questions
Security integrators face complex technical decisions daily, from hardware specifications to VMS compatibility and deployment planning. The BCD FAQs hub provides quick, reliable answers to common concerns so you can move projects forward with confidence.
Top Questions From Security Integrators
Get clear answers quickly about the most common pre-sale and post-sale questions we receive from security integrators:
Products and Solutions
All BCD solutions are purpose-built, meaning we have the ability to add a GPU, change CPU, add a NIC and more to help you design the ideal solution for your project.
Yes! With Harmonize Bridge, powered by Tiger Technology, pre-installed on every server, all of our systems are cloud-ready.
Yes! We have great partnerships with Tiger Technology and Wasabi so we can provide you with a secure and reliable cloud-solution, even if you’re not purchasing BCD hardware at that time.
BCD provides end-to-end solutions for every IP video data architecture type – centralized, decentralized, cloud and virtualization.
No! Whether your project has 4 cameras or 4,000+, BCD is able to design solutions to fit any project needs. We provide entry-level and all-in-one solutions to help secure SMBs, and virtualized solutions that provide high-availability and reduced TCO for larger enterprise projects. No matter the size and scale, BCD has a solution for you.
BCD’s appliances have undergone intensive penetration testing to identify any system vulnerabilities and have been certified by Security Pursuit as being cyber-hardened. Our facilities were also assessed by DQS Inc, who certified that BCD facilities are compliant with ISO 9001:2015 standards. Learn more about our secure facilities at bcdvideo.com/solutions/cybersecurity/
In addition to secure, automatic failover, BCD also provides tools designed to help you prevent downtime altogether – Harmonize RMM is a tool that connects every device in your system and allows you to monitor system health in a single-pane-of-glass management dashboard. With the ability to set custom telemetry and alarms that alert you via text message if a risk arises, you can proactively monitor your system and prevent failure from occurring.
BCD offers on-premises and cloud-based disaster recovery solutions. We are proud to provide highly-available virtualized solutions that offer five 9’s of data durability as well as instant failover protection to ensure you never lose your critical data. Our cloud-based solutions provide Harmonize Bridge Disaster Recovery, which utilizes the cloud to back up your data and protect you from loss. We also offer Surveillance HA, which is an on-premises, zero-loss failover solution powered by Tiger Technology for Milestone XProtect solutions.
Purchasing and Shipping
Pricing on BCD quotes is valid for 30 days upon receipt of a quote. If you are ready to place a PO after those 30 days, please ask your sales representative for an updated quote. For more information, please review the terms listed at the bottom of your quote.
Absolutely – BCD can ship appliances anywhere in the world and is currently recording video data in more than 91 countries.
Due to our stellar supply chain team, we have a strong inventory ready to build and ship. On average, once a PO is placed, your systems will be out our doors and on the way to you within 3 days and should arrive within 7-10 business days, unless specified otherwise.
While the Country of Origin is Mexico, each solution is custom-built and configured at our headquarters in Buffalo Grove, IL, USA.
To start the return process, get in touch with our RMA team at https://www.bcdvideo.com/contact-us/return-authorization/
RMA Terms:
BCD will accept returns when returned in original condition and packaging for up to 30 days after receipt of product. Returns may be subject to restocking fees of 50% of the invoice price, subject to discretion. Special Order items are non-returnable. Buyers shall pay all shipping costs for returns under BCD’s warranty.
Yes! In order to purchase from BCD you will need to set up credit terms. Please fill out our credit application at https://www.bcdvideo.com/contact-us/credit-application/ and a member of our team will be in touch with you shortly after.
BCD works with distributors around the world to provide secure and reliable solutions. Our partners include PSA Security Network, First Distribution, Mobius, NIT an Ingram Micro Company, and ZMR.
If you do not see your preferred vendor listed above, let us know! Contact sales@bcdinc.com
Technical Support
Yes, BCD offers warranty extensions. Please submit the form at the bottom of this page to get in touch about an extension – you will need your PO number and serial number/service tag of the appliance needing a warranty extension.
Contact your sales representative directly or sales@bcdinc.com for Windows licensing.
When powering your system on: Select Start > Settings > System > Activation & type in product key.
To request licensing for Harmonize iDRAC, please submit this form and a member of our development team will reach out regarding licensing and installation.
For assistance with setting up and managing iDRAC, please check out this guide.
To connect to the cloud with Harmonize Bridge, reach out to our professional services team at proservices@bcdinc.com
BCD servers come with a rail-ready-kit so they can be installed into your desired rackmount. For further details on what is included in each rackmount kit, please contact your sales representative.
BCD servers come with a rail-ready-kit so they can be installed into your desired rackmount. For further details on what is included in each rackmount kit, please contact your sales representative.
Email request to support@bcdvideo.com or create a ticket on our support page so the appropriate driver/firmware is provided.
Visit our YouTube channel for basic troubleshooting on legacy HP-based units, or contact our support team.
Getting in Touch
Stay up-to-date on all things BCD by following us on LinkedIn or subscribing to our monthly newsletter, where we share all of our highlights of the month from product updates and announcements to new articles to check out.
For educational videos, technical support videos, demos and more, follow us on YouTube as well!
Absolutely! We’d love to hear your thoughts. Please feel free to fill out our feedback survey form here.
Learn more about our OEM program and contact our OEM team at: bcdvideo.com/bcdoem/
Connect With Our Expert Team
If your question requires a customized solution or falls outside our standard FAQ categories, we’re here to help you. Our team brings decades of video infrastructure experience to every conversation and can provide personalized guidance tailored to your project requirements. Contact our team today and let us help you find the right answer.
