Professional Services

BCDVideo offers professional services to our customers to ensure project success. Be it green field or expansion for an existing VMS installation, the BCDVideo professional services team stands ready to assist our customers in meeting critical project goals and deadlines.

Pre- and Post-Sales Support

Networking and Server-Storage Support Level 1
 
Networking – In your Level 1, Networking Support, there are multiple layers of assistance offered. Your areas of support are:

  • IP addressing checks
  • Necessary helpdesk support of the network
  • Review of the network health by getting remote access
  • Check the current status of all interfaces and configurations
  • Walking on-site tech through the process of the show commands
  • Evaluation of any monitoring solutions such as SNMP and Syslog audits
  • Analyze reported errors on the console or within the syslog environment

Server-Storage – In your Level 1, Server-Storage Support, there are multiple layers of assistance offered. Your areas of support are:

  • Review event logs
  • Fiber Channel communication
  • Basic LUN/server communication iSCSI
  • Reviewing IP and network configurations
  • Operating system Server-side configuration
  • Review configuration of the Storage environment
  • Necessary network communication to the default gateway

 
Network, Design, Architecture, Implementation, and Support Levels 2 & 3
 
Network Assessment– In your Levels 2 & 3, Network Assessment Support, there are multiple layers of assistance offered. Your areas of support are:

  • One day onsite review of previous network layout if this is not a new Greenfield implementation
  • Review current configuration to audit and validate the current setup is favorable of a BCDVideo Video surveillance network

Network Design/ArchitectingIn your Levels 2 & 3, Network Design/Architecting Support, there are multiple layers of assistance offered. Your areas of support are:

  • Full network audit of the current setup
  • Communicating with all of the Vendors
  • Updating with the latest design techniques
  • Complete detailed design recommendations
  • Building and putting the bill of material together
  • Architecture recommendations from an engineering approach
  • BCDVideo Video surveillance network certification design; Layer 2 or Layer 3

Network Architecture Designs & Drawings (Visio)In your Levels 2 & 3, Network Architecture Designs & Drawings Support (Visio), there are multiple layers of assistance offered. Your areas of support are:
Provide in-depth network Visio drawing that includes:

  • BCDVIdeo servers
  • All network equipment
  • A high-level depiction of the cameras
  • how cameras connect to the network and storage arrays

IP Video Routing Design and Implementation– In your Levels 2 & 3, IP Video Routing Design and Implementation Support, there are multiple layers of assistance offered. Your areas of support are:

  • Design video burst application
  • Designed based on routing best practices
  • Fast re-route to video stream convergence
  • Optimal source and destination as possible
  • Choose the appropriate routing design and implementation
  • Scaling out the network to support 50 – 10,000 video channels
  • Load balancing techniques for high availability in the event of a failure scenario

Support Levels and Travel Expenses– Your Remote or On-Site Support are available for all three service levels. Any travel expenses incurred, are extra and will be added when applicable.

Server, Storage, and SAN Solutions – Design, Architecting, and Implementation
 
Server / Storage Design / Architecting / Implementation – In your Server, Storage Design, Architecting, and Implementation Solutions, there are multiple layers of assistance offered. Your areas of support are:

  • Designing architecture solutions
  • End to end server and storage designs
  • Distributed, Centralized or Hybrid architecture designs
  • A mixture of distributed with Near Line or Cloud storages
  • Entrance and exit of bandwidth consideration of servers and storages

Scope of Work

  • Provide storage topology
  • Document all configurations and settings
  • Review proposed topology and configure network switches
  • Proposed network, uplinks and infrastructure physical review

Examples of Verify and Configuration of SAN

  • SAN network configuration
  • Network connectivity of SAN
  • Correct operational parameters
  • Map storage and configure servers
  • Check storage mapped and I/O capabilities
  • Client documentation IP Addressing scheme

Pre-Configured Network Solutions – BCDVideo Labs Pre-Configured Unicast and Multicast Networks
BCDVideo Labs Pre-configured Unicast and Multicast NetworksIn your BCDVideo Labs Pre-configured Unicast and Multicast Networks Solutions, there are multiple layers of assistance offered. Your areas of support are:

  • Off-site configurations
  • Large-scale deployments
  • Unicast and multicast video deployments
  • Design, configure and build end-to-end solutions
  • Environment request for In-depth network assessment workshops
  • Integrators access to on-site Visio network map, plug, and play solutions