Professional Services

BCDVideo offers both pre and post sales support in addition to award-winning technical support. We are determined to make sure any integration of BCDVideo equipment is always-on, and purpose-built for the project it is deployed in.

Pre and Post-Sales Support

  • Project consultation
  • Bandwidth storage calculations
  • Design architecture support
  • RFP response assistance
  • Value engineering proposal
  • Network architecture design
  • Submittal documentation
Networking and Server-Storage Support Level 1
 
Networking – In your Level 1, Networking Support, there are multiple layers of assistance offered. Your areas of support are:

  • IP addressing checks
  • Necessary helpdesk support of the network
  • Review of the network health by getting remote access
  • Check the current status of all interfaces and configurations
  • Walking on-site tech through the process of the show commands
  • Evaluation of any monitoring solutions such as SNMP and Syslog audits
  • Analyze reported errors on the console or within the syslog environment

Server-Storage – In your Level 1, Server-Storage Support, there are multiple layers of assistance offered. Your areas of support are:

  • Review event logs
  • Fiber Channel communication
  • Basic LUN/server communication iSCSI
  • Reviewing IP and network configurations
  • Operating system Server-side configuration
  • Review configuration of the Storage environment
  • Necessary network communication to the default gateway

 
Network, Design, Architecture, Implementation, and Support Levels 2 & 3
 
Network Assessment– In your Levels 2 & 3, Network Assessment Support, there are multiple layers of assistance offered. Your areas of support are:

  • One day onsite review of previous network layout if this is not a new Greenfield implementation
  • Review current configuration to audit and validate the current setup is favorable of a BCDVideo Video surveillance network

Network Design/ArchitectingIn your Levels 2 & 3, Network Design/Architecting Support, there are multiple layers of assistance offered. Your areas of support are:

  • Full network audit of the current setup
  • Communicating with all of the Vendors
  • Updating with the latest design techniques
  • Complete detailed design recommendations
  • Building and putting the bill of material together
  • Architecture recommendations from an engineering approach
  • BCDVideo Video surveillance network certification design; Layer 2 or Layer 3

Network Architecture Designs & Drawings (Visio)In your Levels 2 & 3, Network Architecture Designs & Drawings Support (Visio), there are multiple layers of assistance offered. Your areas of support are:
Provide in-depth network Visio drawing that includes:

  • BCDVIdeo servers
  • All network equipment
  • A high-level depiction of the cameras
  • how cameras connect to the network and storage arrays

IP Video Routing Design and Implementation– In your Levels 2 & 3, IP Video Routing Design and Implementation Support, there are multiple layers of assistance offered. Your areas of support are:

  • Design video burst application
  • Designed based on routing best practices
  • Fast re-route to video stream convergence
  • Optimal source and destination as possible
  • Choose the appropriate routing design and implementation
  • Scaling out the network to support 50 – 10,000 video channels
  • Load balancing techniques for high availability in the event of a failure scenario

Support Levels and Travel Expenses– Your Remote or On-Site Support are available for all three service levels. Any travel expenses incurred, are extra and will be added when applicable.

Server, Storage, and SAN Solutions – Design, Architecting, and Implementation
 
Server / Storage Design / Architecting / Implementation – In your Server, Storage Design, Architecting, and Implementation Solutions, there are multiple layers of assistance offered. Your areas of support are:

  • Designing architecture solutions
  • End to end server and storage designs
  • Distributed, Centralized or Hybrid architecture designs
  • A mixture of distributed with Near Line or Cloud storages
  • Entrance and exit of bandwidth consideration of servers and storages

Scope of Work

  • Provide storage topology
  • Document all configurations and settings
  • Review proposed topology and configure network switches
  • Proposed network, uplinks and infrastructure physical review

Examples of Verify and Configuration of SAN

  • SAN network configuration
  • Network connectivity of SAN
  • Correct operational parameters
  • Map storage and configure servers
  • Check storage mapped and I/O capabilities
  • Client documentation IP Addressing scheme

Pre-Configured Network Solutions – BCDVideo Labs Pre-Configured Unicast and Multicast Networks
BCDVideo Labs Pre-configured Unicast and Multicast NetworksIn your BCDVideo Labs Pre-configured Unicast and Multicast Networks Solutions, there are multiple layers of assistance offered. Your areas of support are:

  • Off-site configurations
  • Large-scale deployments
  • Unicast and multicast video deployments
  • Design, configure and build end-to-end solutions
  • Environment request for In-depth network assessment workshops
  • Integrators access to on-site Visio network map, plug, and play solutions