Return Authorization (RMA)
BCD Return Merchandise Authorization (RMA) Terms and Conditions
**Please note that RMA numbers are ONLY valid for 15 days within the US and 30 days for International once issued, unless otherwise specified.**
Terms and Conditions
RMA Eligibility
- Customers must request a Return Merchandise Authorization (RMA) within 30 days of the original invoice date for returns seeking credit.
- Returns requested after the expiration date may be subject to a restocking fee or deemed ineligible.
RMA Authorization Requirements
- An RMA number must be obtained from BCD prior to returning any products or parts.
- Products must not be returned without an authorized RMA.
- Replacement products must not be ordered without receiving RMA authorization.
- Approval of an advance replacement does not guarantee acceptance of the returned product.
- If an RMA product is not returned by the expiration date, the customer is responsible for payment of the Advance Replacement invoice.
Return Conditions for Credit
All items returned for credit must:
- Be in new condition
- Be in the original packaging
- Include all packing materials, manuals, and accessories
Products deemed not re-stockable will not qualify for credit. The customer must provide a shipping account number for return shipment, or the product will be discarded without credit.
Shipping Responsibilities
- If the product was ordered in error (not due to BCD error):
- The customer is responsible for return shipping costs.
- A 20% restocking fee will apply.
- Original shipping charges are non-refundable.
- If the product was shipped due to BCD error:
- BCD will cover return freight charges.
- For products over six (6) months from the original invoice date:
- BCD is not responsible for return shipping charges.
- For products under six (6) months from the original invoice date:
- A return shipping label will be provided in the replacement box.
- Customers are responsible for any damage incurred while the product is in their possession or during return transit.
Packaging & Documentation Requirements
- The return packing slip must be attached to the outside of the box.
- Do not write the RMA number directly on the shipping carton.
- Unmarked packages or packages without a packing slip will be refused and returned to sender.
- Customers must email the tracking number to rma@bcdvideo.com to ensure delivery monitoring.
Inspection and Credit Processing
- All returns are subject to inspection upon receipt.
- Return eligibility and credit amount may be adjusted based on product condition.
- Credit will be issued only after:
- The returned product has been received and inspected, and
- The original purchase invoice or replacement invoice has been paid in full.
- Defective items may be repaired or exchanged at BCD’s discretion for the same or equivalent product.
- BCD reserves the right to refuse any shipment that does not meet the agreed return conditions.