Technical Support

 

BCDVideo is your partner offering both pre and post-sales support. BCDVideo provides video surveillance technical support with expertise in IP video security, networking, storage, and more.

BCDVideo’s products all come standard with lifetime telephone support. In addition to traditional phone support, BCDVideo Dell based solutions feature a 5-year, on-site, next business day, Keep Your Hard Drive warranty. The BCDVideo features embedded in the systems allow for remote access, remote video recovery, and full system monitoring.

Technical Support Videos

1U Servers (Aurora & Nova Series)

Descriptive instructional videos on how to properly remove and replace components such as controllers, memory, drives, fans, and USB/SDs, on our Aurora and Nova Series 1U servers.

  1. Replacing a Controller on a 1U Server (BCD104-VRA, BCD104-VRN)
  2. Removing and Installing Memory on a 1U Server (BCD104-VRA, BCD104-VRN)
  3. Replacing a Failed Drive on a 1U Server (BCD104-VRA, BCD104-VRN)
  4. Replacing a Fan on a 1U Server (BCD104-VRA, BCD104-VRN)
  5. USB/SD Replacement on a 1U Server (BCD104-VRA, BCD104-VRN)

 

2U Servers (Aurora & Nova Series)

Detailed videos that make it simple to replace controllers, fans, and USB/SDs, on our Aurora and Nova Series 2U servers.

  1. Replacing a Controller on a 2U Server
  2. Replacing a Fan on a 2U Server
  3. USB/SD Replacement on a 2U Server

 

Gamma Workstations

Step-by-step instructional videos on how to properly remove and install parts, such as 3.5" drives, graphics cards, memory and CMOS batteries, on our Gamma Workstations.

  1. Replacing a 3.5" Drive with a Carrier (BCDT6)
  2. Replacing a 3.5" Drive in an Internal Tower Rack (BCDSF02)
  3. Replacing the SSD (BCDSF02)
  4. Replacing a Graphics Card (BCDSF02)
  5. Replacing Dual Graphics Cards (BCDT6)
  6. Removing and Installing Memory on a Tower (BCDSF02)
  7. Removing and Reinstalling CMOS Battery on a Tower (BCDT6)
  8. Replacing CMOS Battery on an SFF (BCDSF02)

 

Integrated Software Support Videos (Aurora & Nova Series)

Videos showing step-by-step views with instructions for setting up and managing critical software and hardware features on our Aurora and Nova Series servers.

  1. SmartRestoration Reinstalling the OS Through Intelligent Provisioning
  2. Smart Storage Administrator at Bios Level
  3. Accessing the Smart Storage Administrator and Configuring Drives
  4. Running Support Pack for Proliant SPP v2 Support
  5. Expanding RAID Array
  6. Enabling Caching on Drives in the OS
  7. Enable Disable On Board Controller
  8. Checking the Controller Boot Order in the OS
  9. Retrieving AHS Logs through Intelligent Provisioning
  10. Changing System Boot Order
  11. Changing System Boot Mode

Subscribe to our YouTube channel for more videos.  

 

  • Not sure how? Download instructions available at: https://www.bcdvideo.com/video-surveillance-technical-support/
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Warranty Information

BCDVideo-branded products come with a 5-year hardware warranty that includes next business day, on-site and remote support by certified technicians. For select products, this warranty can be upgraded to a 7-year period.

In addition to the standard hardware warranty, BCDVideo offers a Keep Your Hard Drive feature to give you complete control over your sensitive and critical data. While it is still possible to return your drive, this waives the requirement to return failed drives.

Please note the availability of next-day service and the estimated response time may vary based on the accessibility of the product location.

For more information about BCDVideo’s product warranty, please reach out to your respective sales representative or contact us at sales@bcdvideo.com

5-Year Product | Global On-Site Next Business Day | Keep Your Hard Drive | Upgradeable to 7-Year
  • Video Recording Servers
    • Enterprise
    • Professional
    • Pro-Lite
    • Entry-Level
  • Analytics Servers
    • Enterprise
    • Professional
    • Pro-Lite
    • Entry-Level
  • Workstations
    • Enterprise
    • Professional
    • Entry-Level
  • Milestone Appliances
    • MVR-E
    • MVR-P
    • MVR-PL
    • MVR-EL
    • MVR-M
  • Enterprise SAN Storage
  • Enterprise Scale-out NAS Storage
  • Access Control Servers
  • Access Control Workstations
5-Year Advanced Replacement
  • Edge-Core Network Switches
  • Environmentally Hardened Network Switches
2-Year Parts Warranty
  • Environmentally Hardened Servers
Extended Life Limited
  • Dell Switches
Limited Lifetime,Upgradable to 3 or 5 year Advanced Replacement
  • Alcatel-Lucent Enterprise Switches
Keep Your Hard Drive Warranty
https://www.bcdvideo.com/news/keep-hard-drive-warranty/
Our Response Meltdown Spectre Processor Vulnerability
https://www.bcdvideo.com/news/bcdvideos-response-meltdown-spectre-processor-vulnerability/

SMARTRestoration: Back up

This feature enables the user to back up their server in 5 easy steps.

How to back up your server using SMARTRestoration.

  1. Open the SMARTRestoration program.
  2. Select System Backup
  3. Choose to back up your system to a recovery partition or other location.
  4. Select partition or location to save the recovery image to that location.
  5. Let SMARTRestoration complete the process and then reboot the system.

SMARTRestoration: Restore

Four easy steps to restore your server using SMARTRestoration.

  1. During the boot sequence press “F11” when prompted
  2. Select Yes when prompted to restore your system.
  3. If your SMARTRestoration backup is on a partition, click on start restore if not simply select the backup file to restore from.
  4. Allow the SMARTRestoration software to complete the restore and then reboot the system.

Quick Support Team Viewer

Our customers and partners benefit from having direct access to BCD’s technical and pre- and post-sales support teams, helping you win more business and maintain excellent customer relationships.

Quick Support Team Viewer

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