Technical Support

Gold Winner for Service

BCDVideo is your partner to offer support with any of our products – both pre and post-sale. BCDVideo provides video surveillance technical support with expertise in IP video security, networking, storage, and more.

BCDVideo’s video recording platform products all come standard with lifetime telephone support. In addition to traditional phone support, BCDVideo offers a five-year worldwide on-site warranty. The BCDVideo features embedded in the systems allow for remote access, remote video recovery, and full system monitoring.

If you are uncertain of the nature of your issue, BCDVideo video surveillance technical support can remotely execute diagnostic testing to help determine the cause of the problem. Many times the issue can be resolved over the phone or via an updated software or firmware patch. If it is determined that there is a hardware issue with the unit, you will have all of the information needed to initiate that service call. With BCDVideo’s available technology, there should never be a reason to go on-site either before or after the service call is made.

Technical Support Videos

1U Servers (Aurora & Nova Series)

Descriptive instructional videos on how to properly remove and replace components such as controllers, memory, drives, fans, and USB/SDs, on our Aurora and Nova Series 1U servers.

  1. Replacing a Controller on a 1U Server (BCD104-VRA, BCD104-VRN)
  2. Removing and Installing Memory on a 1U Server (BCD104-VRA, BCD104-VRN)
  3. Replacing a Failed Drive on a 1U Server (BCD104-VRA, BCD104-VRN)
  4. Replacing a Fan on a 1U Server (BCD104-VRA, BCD104-VRN)
  5. USB/SD Replacement on a 1U Server (BCD104-VRA, BCD104-VRN)

 

2U Servers (Aurora & Nova Series)

Detailed videos that make it simple to replace controllers, fans, and USB/SDs, on our Aurora and Nova Series 2U servers.

  1. Replacing a Controller on a 2U Server
  2. Replacing a Fan on a 2U Server
  3. USB/SD Replacement on a 2U Server

 

Gamma Workstations

Step-by-step instructional videos on how to properly remove and install parts, such as 3.5″ drives, graphics cards, memory and CMOS batteries, on our Gamma Workstations.

  1. Replacing a 3.5″ Drive with a Carrier (BCDT6)
  2. Replacing a 3.5″ Drive in an Internal Tower Rack (BCDSF02)
  3. Replacing the SSD (BCDSF02)
  4. Replacing a Graphics Card (BCDSF02)
  5. Replacing Dual Graphics Cards (BCDT6)
  6. Removing and Installing Memory on a Tower (BCDSF02)
  7. Removing and Reinstalling CMOS Battery on a Tower (BCDT6)
  8. Replacing CMOS Battery on an SFF (BCDSF02)

Integrated Software Support Videos (Aurora & Nova Series)

Videos showing step-by-step views with instructions for setting up and managing critical software and hardware features on our Aurora and Nova Series servers.

  1. SmartRestoration Reinstalling the OS Through Intelligent Provisioning
  2. Smart Storage Administrator at Bios Level
  3. Accessing the Smart Storage Administrator and Configuring Drives
  4. Running Support Pack for Proliant SPP v2 Support
  5. Expanding RAID Array
  6. Enabling Caching on Drives in the OS
  7. Enable Disable On Board Controller
  8. Checking the Controller Boot Order in the OS
  9. Retrieving AHS Logs through Intelligent Provisioning
  10. Changing System Boot Order
  11. Changing System Boot Mode

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