Technical Support

BCD is your partner offering both pre and post-sales support. BCD provides video surveillance technical support with expertise in IP video security, networkingstorage, and more. BCD’s products all come standard with lifetime telephone support. The BCD features embedded in the systems allow for remote access, remote video recovery, and full system monitoring.

Warranty Information

BCD-branded products come with a 5-year hardware warranty that includes next business day, on-site and remote support by certified technicians. For select products, this warranty can be upgraded to a 7-year period.

In addition to the standard hardware warranty, BCD offers a Keep Your Hard Drive feature to give you complete control over your sensitive and critical data. While it is still possible to return your drive, this waives the requirement to return failed drives.

Please note the availability of next-day service and the estimated response time may vary based on the accessibility of the product location.

For more information about BCD’s product warranty, please reach out to your respective sales representative or contact us at

Quick Support Team Viewer

Our customers and partners benefit from having direct access to BCD’s technical and pre- and post-sales support teams, helping you win more business and maintain excellent customer relationships.

Quick Support Team Viewer

Live Phone Support

Monday – Friday
7:30am to 7:00pm CST/CDT