Technical Support

BCD is your partner offering both pre and post-sales support. BCD provides video surveillance technical support with expertise in IP video security, networkingstorage, and more. BCD’s products all come standard with lifetime telephone support. The BCD features embedded in the systems allow for remote access, remote video recovery, and full system monitoring.

Pre-Sales Support

  • Project consultation
  • Bandwidth and storage calculations
  • Design architecture support
  • RFP generation assistance
  • Network architecture design

Post-Sales Support

  • BCD is the first call to troubleshoot any implementation or warranty needs
  • Lifetime phone support for all BCD products
  • Level 1-3 support provided by BCD
  • Next business day response
  • Remote support and on-site service by certified Dell technicians

Warranty Information

BCD-branded products come with a 5-year hardware warranty that includes next business day, on-site and remote support by certified technicians. For select products, this warranty can be upgraded to a 7-year period.

In addition to the standard hardware warranty, BCD offers a Keep Your Hard Drive feature to give you complete control over your sensitive and critical data. While it is still possible to return your drive, this waives the requirement to return failed drives.

Please note the availability of next-day service and the estimated response time may vary based on the accessibility of the product location.

For more information about BCD’s product warranty, please reach out to your respective sales representative or contact us at sales@bcdinc.com.

Quick Support Team Viewer

Our customers and partners benefit from having direct access to BCD’s technical and pre- and post-sales support teams, helping you win more business and maintain excellent customer relationships.

Quick Support Team Viewer

Live Phone Support

US: +1-844-462-2384

UK: +44-800-260-6871

Monday – Friday
7:30am to 7:00pm CST/CDT

Request A Support Ticket

Warranty Renewal Request

If your system warranty is about to end or has lapsed, please submit a warranty renewal request by filling out the form below.