Most Trusted Source for IP Video Surveillance Solutions
BCDVideo is your partner offering both pre and post-sales support. BCDVideo provides video surveillance technical support with expertise in IP video security, networking, storage, and more.
BCDVideo’s products all come standard with lifetime telephone support. In addition to traditional phone support, BCDVideo Dell based solutions feature a 5-year, on-site, next business day, Keep Your Hard Drive warranty. The BCDVideo features embedded in the systems allow for remote access, remote video recovery, and full system monitoring.
Each BCDVideo product line includes a standard hardware warranty upon purchase. Depending on project needs, BCDVideo can modify this service to include accelerated service levels or extended warranties. Please reach out to your solution specialist or technical support, for more information.
5-Year Product | Global On-Site Next Business Day | Keep Your Hard Drive | Upgradeable to 7-Year
Enterprise Apollo Servers
Professional Neptune Servers
Access Control Servers
Access Control Workstations
Professional (Gemini) Workstations
Hardware for Milestone Systems
5-Year Product | Global On-Site Next Business Day, Upgradeable to 7-Year
Professional Aurora Servers
Enterprise Nova Servers
SuperNova Servers (discontinued)
Nova Storage (discontinued)
Enterprise SAN Storage
Enterprise Scale-out NAS Storage
5-Year Advanced Replacement
Edge-Core Network Switches
Environmentally Hardened Network Switches
3-Year Chassis On-Site Warranty, with Hard Drive Advanced Replacement
Orion Servers (discontinued)
Professional (Gamma) Workstations (discontinued)
2-Year Parts Advanced Replacement
Environmentally Hardened Servers
Extended Life Limited
SMARTRestoration: Back up
This feature enables the user to back up their server in 5 easy steps.
How to back up your server using SMARTRestoration.
Open the SMARTRestoration program.
Select System Backup
Choose to back up your system to a recovery partition or other location.
Select partition or location to save the recovery image to that location.
Let SMARTRestoration complete the process and then reboot the system.
Four easy steps to restore your server using SMARTRestoration.
During the boot sequence press “F11” when prompted
Select Yes when prompted to restore your system.
If your SMARTRestoration backup is on a partition, click on start restore if not simply select the backup file to restore from.
Allow the SMARTRestoration software to complete the restore and then reboot the system.