Most Trusted Source for IP Video Surveillance Solutions
Technical Support
BCDVideo is your partner offering both pre and post-sales support. BCDVideo provides video surveillance technical support with expertise in IP video security, networking, storage, and more.
BCDVideo’s products all come standard with lifetime telephone support. In addition to traditional phone support, BCDVideo Dell based solutions feature a 5-year, on-site, next business day, Keep Your Hard Drive warranty. The BCDVideo features embedded in the systems allow for remote access, remote video recovery, and full system monitoring.
Descriptive instructional videos on how to properly remove and replace components such as controllers, memory, drives, fans, and USB/SDs, on our Aurora and Nova Series 1U servers.
Step-by-step instructional videos on how to properly remove and install parts, such as 3.5" drives, graphics cards, memory and CMOS batteries, on our Gamma Workstations.
Integrated Software Support Videos (Aurora & Nova Series)
Videos showing step-by-step views with instructions for setting up and managing critical software and hardware features on our Aurora and Nova Series servers.
BCDVideo-branded products come with a 5-year hardware warranty that includes next business day, on-site and remote support by certified technicians. For select products, this warranty can be upgraded to a 7-year period.
In addition to the standard hardware warranty, BCDVideo offers a Keep Your Hard Drive feature to give you complete control over your sensitive and critical data. While it is still possible to return your drive, this waives the requirement to return failed drives.
Please note the availability of next-day service and the estimated response time may vary based on the accessibility of the product location.
For more information about BCDVideo’s product warranty, please reach out to your respective sales representative or contact us at sales@bcdvideo.com
5-Year Product | Global On-Site Next Business Day | Keep Your Hard Drive | Upgradeable to 7-Year
Video Recording Servers
Enterprise
Professional
Pro-Lite
Entry-Level
Analytics Servers
Enterprise
Professional
Pro-Lite
Entry-Level
Workstations
Enterprise
Professional
Entry-Level
Milestone Appliances
MVR-E
MVR-P
MVR-PL
MVR-EL
MVR-M
Enterprise SAN Storage
Enterprise Scale-out NAS Storage
Access Control Servers
Access Control Workstations
5-Year Advanced Replacement
Edge-Core Network Switches
Environmentally Hardened Network Switches
2-Year Parts Warranty
Environmentally Hardened Servers
Extended Life Limited
Dell Switches
Limited Lifetime,Upgradable to 3 or 5 year Advanced Replacement
This feature enables the user to back up their server in 5 easy steps.
How to back up your server using SMARTRestoration.
Open the SMARTRestoration program.
Select System Backup
Choose to back up your system to a recovery partition or other location.
Select partition or location to save the recovery image to that location.
Let SMARTRestoration complete the process and then reboot the system.
SMARTRestoration: Restore
Four easy steps to restore your server using SMARTRestoration.
During the boot sequence press “F11” when prompted
Select Yes when prompted to restore your system.
If your SMARTRestoration backup is on a partition, click on start restore if not simply select the backup file to restore from.
Allow the SMARTRestoration software to complete the restore and then reboot the system.
Quick Support Team Viewer
Our customers and partners benefit from having direct access to BCD’s technical and pre- and post-sales support teams, helping you win more business and maintain excellent customer relationships.