BCDVideo services cover a wide variety of needs in the security market. From warranties and support, to partnerships and cutting-edge technology, we have you taken care of. Below is an overview of all the security industry services we offer. For more detailed information, please follow the links below.
Guaranteed Project Calculations
Every security project in the video surveillance market is unique. From multiple locations to built-in expansion, there is a BCDVideo solution for any requirement. BCDVideo guarantees our project calculations to provide you with the best performance – every time.
BCDVideo’s standard video server warranty differs by video surveillance product. Warranties are available for global coverage. They range from three or five-years of service. Types of warranties include hardware repair, next-business day on-site, and advanced parts exchange. Most product lines come with a standard 5 year on-site warranty. Realizing every project has special needs, BCDVideo offers warranty upgrades to same-day repair, Defective Media Recovery, and more.
BCDVideo will always be a services company first. The most imperative service offering is customer support. The subscribers of Security Sales & Integration voted BCDVideo as the Technical Support Stellar Service Gold Winner. All BCDVideo products come standard with lifetime phone support and our specialists are experts in IP video security, networking, storage, virtualization, imaging, and more.
Remote Access & Software Support
All systems come standard with BCDVideo’s remote access tool, SMARTconnect. In the event that there is an issue with a system, one of the BCDVideo product specialists can remotely execute diagnostic testing to help determine the root cause of the issue. Should there be a component issue, our technician will log the case to initiate the onsite warranty service.
BCDVideo prides itself on going above and beyond to work with our partners. Integration is essential for a surveillance system to offer the best user experience. BCDVideo’s Nova Series is Genetec certified for up to 500 cameras, while the SuperNova Series was certified for up to 1000 cameras. Milestone certified BCDVideo’s Nova Series “among the best ever tested,” as the video surveillance system only reached 32% system utilization when put under maximum testing.
Professional Services offers assistance with networking support as an additional service through BCDVideo. From planning to implementations – Professional Services crafts a networking solution that is customized to handle all aspects of your video surveillance project. Our networking experts can provide remote services, onsite support, wireless solutions, and even training.
Drawing from our strong partner alliances, BCDVideo has always been a leading-edge manufacturer and provider of advanced video server technology. Our systems are incorporated with newest-generation components, allowing for increased bandwidth. The helium hard drives in our systems are rated for a 2.5M Mean Time Between Failure (MTBF). Each and every server is purpose-built by hand, with a stringent quality-control process, which allows the longest life of the video surveillance product.
Our Mission Control Monitoring Software comes standard with every system, and includes our SMARTrestoration and SMARTvault technology, providing both disaster recovery and complete restore of the saved system setup within minutes rather than hours.