Technical Support

BCDVideo is your partner offering both pre and post-sales support. BCDVideo provides technical support for video surveillance with expertise in IP video security, networking, storage, and more.

BCDVideo’s products all come standard with lifetime telephone support. In addition to traditional phone support, BCDVideo Dell based solutions feature a 5-year, on-site, next business day, Keep Your Hard Drive warranty. The BCDVideo features embedded in the systems allow for remote access, remote video recovery, and full system monitoring. To request a support ticket, fill out our support ticket form.

Warranty Information

BCDVideo-branded products come with a 5-year hardware warranty that includes next business day, on-site and remote support by certified technicians. For select products, this warranty can be upgraded to a 7-year period.

In addition to the standard hardware warranty, BCDVideo offers a Keep Your Hard Drive feature to give you complete control over your sensitive and critical data. While it is still possible to return your drive, this waives the requirement to return failed drives.

Please note the availability of next-day service and the estimated response time may vary based on the accessibility of the product location.

For more information about BCDVideo’s product warranty, please reach out to your respective sales representative or contact us at