Centre enables BCD to provide unparalleled service and support to OEM and Dell customers in the META and APAC regions
As Dell’s number one OEM partner for surveillance and Internet of Things (IoT), BCD is expanding its product availability, operations, service and support in two key regions for their customers: Middle East, Turkey, Africa (META), and Asia Pacific (APAC). The India Build Centre empowers BCD to be an extension of the regional Dell sales teams and enables the in-region build, certification, delivery and deployment of purpose-built solutions for video surveillance, analytics, computer vision and artificial intelligence (AI).
“The expansion of BCD into India is another step toward our joint partnership of addressing customers’ needs globally. BCD not only has the ability to ship orders in a matter of days, but we have also worked out the inter-company logistics between Dell and BCD to ensure the direct Dell sales teams within the META and APAC regions get compensated directly from their company and are engaged in critical deals,” said Kelly Carlberg, global alliance manager for Dell Technologies at BCD. “This helps both companies maintain a singular view to the customer. It brings the power of Dell and the expertise of BCD together to jointly address our mutual customer’s needs.”
Located in Ahmedabad, Gujarat, the India Build Centre spans 1,524 metres (5,000 square feet) and features meeting rooms and a technology lab capable of building 75 systems simultaneously. The facility is federated with the BCD USA Innovation and OEM Build Centres, enabling the BCD technology team to do Quality Assurance (QA) checks to ensure the highest level of product integrity. Monitoring the India Build Centre are high-definition cameras and video management software, provided by key BCD vendor partners. The core IT technology within the centre is built on Intel-infused newest-generation BCD server equipment, an Alcatel-Lucent Enterprise video network infrastructure, and Seagate Technology enterprise and surveillance AI hard drives. All 75 station monitors are Dell-branded, along with administrative equipment using OptiPlex workstations and Latitude notebooks.